/

/Brand Strategy

/Innovation

/Our Offer

/Who We Are

/Our Clients

/Behaviour Change

/What We Do

/Our Awards

/Comms Development & Optimisation

/Customer Journeys & CX Optimisation

/Behavioural Science Training & Upskilling

/Our Work

/Behavioural Science

/Our News

/Contact Us

/Terms & Conditions

/Jobs

/Privacy

/UK Participant Privacy

/Login

/Our AI Tools

/Our Publications

/Our Articles

Sweating the small stuff in direct mail marketing

Building the innovation pipeline for a global snacks brand

Unlocking growth for an iconic drinks brand

Encouraging people to both give and take The Big Issue

Using behavioural economics to nudge paid app subscriptions

Improving public safety with e-bikes

Leveraging latent love for a global spirits brand

Optimising current account on-boarding communications

Network Outage Experience Design

Re-shaping the digital self-service ecosystem for a telco company

Repositioning and restaging a healthier snacking brand

Unboxing and set-up experience of a Wi-fi Booster

Unlocking new ways to tackle apathy in oral care

Starting a global revolution in oral healthcare

Getting more people swimming

Decoding Decisions: Understanding the 'messy middle'

Switching from single use coffee cups with reusable ones

Increasing the number of driver sign-ups by optimising the earner funnel

Greening our Cities

Decoding decision drivers for healthier snacking brands

Optimising the path to purchase for buying vinyl and merchandise

Encouraging adoption of AI within healthcare diagnostics

Defining jobs to be done for a broadband proposition

Exceeding US launch targets in Atopic Dermatitis

Unlocking UK Adoption of a Type 2 Diabetes Therapy

Driving Patient & Pharmacist Behaviour Change in Pain Management

Overcoming Prescribing Inertia to Outperform Competitors

Reframing a symbol of comfort as harmful pollution

Unlocking mid-week meals: The biggest barrier to innovation can simply be existing habits

Building BeSci capability for a leading grocery retailer

Building BeSci capability for a leading retail UK financial services brand

Building behavioural science capability for a major insurer

Optimising regulatory communications using AI tools

Menu

We are a multi-award winning agency. We won Best New Agency in 2013, shortly after launch. Since then, our work has continually been recognised and awarded. 

We are proud of our awards shelf, which is a testament to our commitment to delivering work that drives impact.

MRS Awards 2023

Winner for New Consumer Insights

Google and The Behavioural Architects collaborated on new studies decoding consumer decision-making in three key online contexts: Search advertising, information on brand websites and at the different points of sale where consumers buy. The results demonstrate the power of behavioural science to support decision-making - building consumer confidence, increasing brand preference and even matching the impact of price promotion.

“It was an extremely clever and thorough piece of scientific testing – an outstanding contribution to purchasing insight.”

MRS Awards 2022

Winner of the Liz Nelson Grand Prix Award for Social Impact

Working with the NSW Department for Planning and Environment on their re-greening campaign led to over 1 million trees being planted across Greater Sydney. Behavioural research with homeowners uncovered powerful motivations for tree-planting, which we were able to draw on, informing the key insight, to try not to mention the word TREE! Not only did our Re-Greening Sydney work win the MRS Sustainability research prize, but it was chosen across categories to win the Liz Nelson Grand prix for social impact.

MRS Awards 2022

Winner of Sustainability Research

Working with the NSW Department for Planning and Environment, on their re-greening campaign, led to over 1 million trees being planted across Greater Sydney. Behavioural research with homeowners uncovered powerful motivations for tree-planting which we were able to draw on informing the key insight to try not to mention the word TREE! Our work also went on to win the MRS Liz Nelson Award for Social Impact.

MRS Awards 2020 

Winner of Jeremy Bullmore Award for Creative Development Research

We won the Jeremy Bullmore Award for Creative Development Research for our open source guide; ‘Physical Distancing: A Behavioural Science Toolkit to Aid Physical Distancing and People Movement in a Covid-19 World.’ Our inspiration came from our award winning work, carried out for Transport for New South Wales, Australia, where we smoothed and accelerated the flow of people on Sydney’s busiest automated train stations to avoid crowding and delays. The free toolkit was downloaded thousands of times.

AQR Qualitative Excellence Award 2022

Highly Commended 

Working with the NSW Department for Planning and Environment on their re-greening campaign led to over 1 million trees being planted across Greater Sydney. Behavioural research with homeowners uncovered powerful motivations for tree-planting which we were able to draw on, informing the key insight - to try not to mention the word tree!

Media Research Group 2020

Best Research Initiative

Working with Google we created a unique new model of online consumer decision-making - the Decoding Decisions model - which reflects the complex reality of decision-making behaviour in the internet era. Our decision-making simulations, across 31 categories, highlight simple ways companies can use behavioural science to gain advantage in this highly competitive space.

AQR Prosper Riley Smith Award for Qualitative Excellence

Winner - 2018

We worked with the UK social enterprise The Big Issue to address the mounting problem of people ‘paying’ for the magazine but not actually taking a copy, a well-meaning gesture with altruistic intentions. By conducting in-context qualitative research and exploring this challenge through a behavioural science lens, we were able to understand the motivations of both customer and vendor. Using this insight, we developed practical behavioural nudges that re-connected people with the aims of The Big Issue, and the best interests of Big Issue vendors.

Esomar Congress 2019 Best Global Paper of the Year

Joint 1st and Best Regional Paper for Asia-Pacific

‘The Real Story Ends in Landfill’. Working with the Australian Council for International Development we explored, using qualitative and quantitative research, why donors often prefer to send physical goods and not cash donations to humanitarian crises. The behavioural insights generated, and the in-context nudges developed, are now being used to improve the usefulness of aid donations given after natural disasters; specifically using behavioural insights to reduce (often wasted) in-kind donations and promote (often much more useful) cash donations instead. Our research won both Best Global Paper of the Year and Best Regional Paper for Asia-Pacific.

The Behavioural Architects' articles are always stimulating, entertaining and informative and make BE principles both engaging as well as usable for all our readers

Editor,
Impact Magazine
and Research-live.com

Our digital clubhouse which is designed to inspire, share best practice and delight would be very different without The Behavioural Architects

Gemma Greaves,
Global Managing Director,
The Marketing Society

Its client testimonials show it has made behavioural economics accessible and actionable.

MRS judges ‘best new agency’ award

TBA have brought behavioural science thinking to some of our challenges in a way that is accessible for colleagues from across the business and has created actionable outputs.

Martin Bryant,
Senior Consumer Insights Manager,
KFC UK and Ireland

The Behavioural Architects are experts in the field of consumer understanding, delivering insight and impact. I would highly recommend them to anyone seeking to understand consumer behaviour and work with a team who deliver with passion and joy.

Director of Consumer Insight,
Salomon

The Behavioural Architects' articles are always stimulating, entertaining and informative and make BE principles both engaging as well as usable for all our readers

Jane Bainbridge, Editor,
Impact Magazine & Research-live.com

Our clients include leading global brands, governments and NGOs.